Great experience!
Great experience!
LUMI Reviews (5,000+ Users)
Real Feedback on LUMI App
Rated «Great» by our users on
published
Being somewhat computer UNsavvy....
Being somewhat computer UNsavvy... I messed up my subscription. I wrote to customer services and was highly delighted at the speed and quality of the response. All sorted within a day!! Thank you
Lots of understandable info.
Lots of understandable info.
Helpful but experience could be smoother
What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to buy a few suggested pieces. Meeting with Kiara the stylist was the most helpful thing since I had read the articles but misinterpreted my color type and body shape. What I don’t like: the ai generated articles have some errors and the app can be difficult to navigate. Many items in my capsule suggestions are quickly out of stock.
Easy to understand and implement
Easy to understand and implement
Listened
Listened, and cancelled my subscription, as requested. I would say they are honest brokers and I appreciate it. Thank you Helen Campbell
Great experience with styling expert Kiara
I had a great experience with the styling expert, Kiara. She was thoughtful in her interactions, ready to listen and walk me through her ideas on my style based on my color and preferences. Overall, great experience!
Educating how each piece work together…
Educating how every peace work together to make a outfit and mix match
Reframed my appearance with pictures…
Reframed my appearance with pictures and explanations. Looking forward to reviewing my wardrobe with the new rules.
I'm questioning the archetype and would…
I'm questioning the archetype and would like to see others. I'm seeing outfits I like that are not Sage.
Excellent choices on clothing.
Excellent choices on clothing.
Loving the personalized experience
Loving the personalized experience, the interface and the videos/stories. A great way to learn.
Stellar personal stylist appointment
The personal stylist appointment I had with Kiara was WONDERFUL. It made the LUMI experience more exciting and real. She helped me see a few pieces that would work for my style and life, after I explained to her about myself. It was really lovely talking to a professional and she was super sweet.
Great practical easy to understand…
Great practical easy to understand advice
Do-n it!
? I just want to feel like I glow.
Very informative
Very informative and up beat
I like knowing what will work on me.
I like knowing what will work on me.
Most of the outfits picked in last…
Most of the outfits picked in last article were sleeveless. I am a 3/4 length sleeve girl. In other words, they did not match my style preference presented in quiz
i’m sassy
Figuring style to body type.
How to combine mother and summer in colours
Not every outfit seems to match the body shape and also I am more of a summer so not every earthy colour suita me.
It’s all about balance and Lumi does…
It’s all about balance and Lumi does balance. They’re the experts. Excellent
Amazing app!
Amazing app!
Answered questions about my…
Answered questions about my subscription quickly.
Made it easy
Made it easy
Response was very fast and they took…
Response was very fast and they took care of my request immediately.
Response was quick and to the point
Response was quick and to the point
Helpful Style Training Tool
Great info and suggestions to elevate personal.
I ended up with a subscription instead…
I ended up with a subscription instead of a week trial of body/styling which I thought I purchased, and did not realise it was an online fashion shopping app with style advice. They were very prompt and obliging in cancelling the subscription and acknowledging the problem of online shopping for people who are not standard sizing
The explanations of proportions and cut…
The explanations of proportions and cut of clothing were great. The color schemes were not always colors I feel flatter me. Grays do not flatter my skin and dark brown is not a color that is good near my face. But I do appreciate the teaching of proportions as I am a petite woman.
I need help as I'm always unsure of how…
I need help as I'm always unsure of how to dress myself. I learned a lot!!!
My request was handled very quickly and…
My request was handled very quickly and efficiently- I appreciated the job and service provided.
Most of the information I already knew
Most of the information I already knew. Also putting red shoes with a outfit that doesn't have red is just drawing attention to your feet. That's not where it should be. I changed my mind and would like to cancel.
My question was answered within 5…
My question was answered within 5 minutes. Hoping the answer was correct and my account canceled.
First day using Lumi
This is my first day using Lumi, and I must say that there are some great suggestions for my wardrobe. I'm finding some items that I'd been telling myself I should buy, but never really wanted to shop for... well, here they are! Being an XL, not everything is working, but it's pretty good!
Very prompt and thorough
Assuming that my account has been updated as requested (tbd), then today’s interactions were spot on.
The bones of it are good
The bones of it are good, I just need to tweak my style a bit.
Thank you Alex!
I had to cancel my subscription today after getting a reminder that my free trail was expiring tomorrow, a reminder that I truly appreciated! I got a prompt response from Alex at Lumi who assured me that my cancellation was taken care of. Lumi is certainly a wonderful company. It just wasn’t right for me.
Prompt response and willing to help
Prompt response and willing to help
They were so easy to inform you of…
They were so easy to inform you of things that you want to know... Got bad to you fast..
Quick response and resolved my issue.
Quick response and resolved my issue.
Very prompt customer service
Very prompt customer service that met my needs.
Good suggestions
Good suggestions. Haven't ordered yet so not sure of the clothing or styles
It was great
It was great - I got some really good take aways
Very interesting concepts explained…
Very interesting concepts explained very well The looks shown definitely give a clear vision of what Lumi is proposing. Easy Questions lead to build your style plan
My experience was great because I…
My experience was great because I realized I probably needed to be using a cell phone in order to use the app, and I cancelled and got very quick responses. And I didn't read the other questions before I started typing in this box. Your customer care is excellent, in my experience.
Everything was great I just need to…
Everything was great I just need to cancel subscription
Good ideas
This gives really good ideas and suggestions!
So Zen!
I am impressed with your relaxed and logical approach to my achetype, the Sage. The visual examples were very helpful to understanding the approach you presented. The many samples gave me faith that I can apply the guidelines to my wardrobe. So thanks a million.
I reached out with my concerns
I reached out with my concerns - and was instantly rewarded with return email - acknowledging my concerns - t hank you for your prompt reply I am cancellation my involvement
Quick response and acknowledged there…
Quick response and acknowledged there was an issue. Hopefully it will be resolved soon.
Quick response to address my concerns…
Quick response to address my concerns and professional message.
It was fun but I thought I would get my…
It was fun but I thought I would get my arctype
Simply the best of them all
Simply the best of them all. Thank You so Much.
I received my cancellation order…
I received my cancellation order promptly from customer care! LUMI however was not a good experience . I had problems logging in right after I paid . I don’t have time for that nonsense.
Very customer-centric
Very customer-centric! I am more than interested but the timing for me is chaotic now as I’m preparing to move soon. My life is currently in a blender.
The outfits look good but prices are…
The outfits look good but prices are out of my reach. I am sorry.
Although I was cancelling my…
Although I was cancelling my subscription (it looked great but was just not for me), I was treated courteously and respectfully by customer service and a refund issued with no problem at all. I would have no problem recommending this site to others.
I'm still trying to figure this whole…
I'm still trying to figure this whole thing out so until I have confidence that your service and products are good, I will not give 5 stars.
Helpful on so many levels and not just from a fashion standpoint
So far it not only helps me understand my style type but how to work with my style type and body shape to get the best look for me. Not only does it help me look my best by choosing outfits or items that feel natural, comfortable, in my preferred style, and for my body but it also asks how I would understand the information the best so I can actually retain and apply the information regularly.
Seems very personalized and informative…
Seems very personalized and informative so far.
I am an hourly worker… no extra money
I am an hourly worker… no extra money, and yet I have new clothes now and then :). Even buying one $100-ish outfit a season makes me feel more confident :)!
Excellent Customer Service
I was completely surprised by how understanding, caring, and kind the people at Lumi are about my situation. I would highly recommend dealing with this company.
prompt and courteous handling of my…
prompt and courteous handling of my issue!
So far I have been impressed with the…
So far I have been impressed with the options they provided
I like getting new info on how things look...
I like getting new info on how things look & ways to control visuals.
I had no idea how or who or or or
I had no idea how to merge my old corporate wardrobe into my messy stay at home clothing with my new “I own a food truck” running around all the time clothes. But I sorted it all and this is really who I am and I now can focus my wardrobe as much as I can clear my mind of the extraneous thing that don’t matter anymore.
Stellar Service
I was extremely pleased by your customer team of Alex and Elisa. Instead of waiting days or weeks for other companies’ responses your folks answered back in hours, sometimes in half an hour! Wow! And they made me feel like they wanted to resolve my issue to my full satisfaction.Bravo!
I just learned a lot about myself and…
I just learned a lot about myself and how I was dressing wrong
I like some and yet not all of the…
I like some and yet not all of the suggestions. I like natural fabrics, embroidery, and some neutrals but my hair is white and I have a light complexion so I think the earthy tones will wash me out
Interesting and pretty accurate
Interesting and pretty accurate. Still trying to make it applicable for me.
It describes what will make Youtogether look…
It describes what will make You look put together.
Great experience
Great experience. Great colors and clothes
Great customer service
Customer service is excellent
Awesome Job Lumi
Awesome Job Lumi
They helped me with a query
They helped me with a query
Style quiz and visuals of style
Style quiz and visuals of style
Customer service response and solution…
Customer service response and solution to my issue was very quick and overall, easy.
I could not cancel my subscription on…
I could not cancel my subscription on my phone, Lumi is not listed as a subscription. Thank you for your help!
Understand the why behind how your clothes fit
I have not gone too deep into the app yet but the educational articles are awesome at explaining your style and how to incorporate it.
Alex was very helpful.
Alex was very helpful.
Prompt response and resolution to my…
Prompt response and resolution to my question.
Good Outcome
Unfortunately I was re subscribed and advised i was going to be charged. Once I alerted the help team they unsubscribed me from the site immediately. It was a very quick response with a satisfactory outcome.
I was worried that the company would…
I was worried that the company would give me a hard time about wanting to cancel my account, but it was very easy, and I appreciate that.
Immediate solution.
Immediate solution.
My questions were answered quickly & I…
My questions were answered quickly & I was able to understand easily
This doesn't provide my personal style…
This doesn't provide my personal style aesthetic at all! I think I am better able to style my lifestyle without LUMI! I think at this point I know how to dress for my taste and budget without this LUMI APP. PLEASE, refund, as this IS NOT FOR ME! I am often photographed and consulted for style. I find way too much volume and frumpy style suggestions, through images/articles, here, for me! I am no longer interested in your service.
I think they resolved my dilemma and…
I think they resolved my dilemma and refunded my money
Issues solved in minutes!
Issues solved in minutes!
Good advise
Good ideas!
Timely and efficient communication
The communication was prompt and gave me what I needed.
I was very impressed with how quickly…
I was very impressed with how quickly you handled my issue.I appreciated a quick response and a resolution of my issues without a lot of difficulty.
My "Ah Ha" Moment
Lumi focused on core preferences and personal values which facilitated my ability to edit my outer self to match my inner "soul" so to speak. I appreciated also how deviating from the archetype outline creates inner and outer "confusion". Much better to "go for it" and shine!
I really like the assessments and…
I really like the assessments and follow up styling tutorials. They do a good job of explaining my style and what looks best suit me.
Swift,efficient response to my problem .
Swift,efficient response to my problem .
More specific information
More specific information. Tops, bottoms accessories
Response was quick & polite.
Response was quick & polite.
The customer service team was very…
The customer service team was very responsive and helpful!
Started today with my LUMI…
Started today with my experience on the Lumi app.co. I was skeptical at first due to the questions I wanted to ask vs being asked questions. As I continued I started to value the process and learn the strategies. I am excited to continue.
A Terrific Resource
A terrific resource. Some recommendations are things I've instinctively known; but the total look is much more confident and pulled together. The experience has been just what I need and have been looking for.
Great so far
Great so far
Insights from Lumi Reviews and Lumi Review Feedback
Lumi reviews often highlight that the idea behind Lumi came from a simple goal - to create a virtual stylist that truly learns from you.
According to many lumi review insights, the platform was built by combining design, technology, and expert fashion knowledge to adapt to your lifestyle and evolve with your taste over time.
In lumi reviews, users frequently mention that whether you’re exploring new inspiration, rethinking your wardrobe, or refining your style, Lumi supports you at every step of your journey with personalized guidance that feels natural and relevant.
Read all reviews in our [TrustPilot](https://www.trustpilot.com/review/lumi-app.co)
Frequently Asked Questions
Are LUMI reviews from real users?
Yes — all reviews on this page come directly from verified customers on Trustpilot, one of the world's most trusted independent review platforms. LUMI has collected over 5,000 reviews from real women who have used the app for styling guidance, wardrobe building, and personal style discovery. Trustpilot does not allow companies to remove or edit reviews, so what you see is genuine, unfiltered feedback.
Can I get a refund if LUMI doesn't work for me?
Yes. LUMI offers a money-back guarantee for users who feel the service didn't meet their expectations. If you're unsatisfied, you can reach out to our support team at customer.care@lumi.place and we'll review your case. Full details on eligibility and process are available on our Money-Back Policy page.
How long does it take to see results with LUMI?
Most users start receiving personalized outfit recommendations within minutes of completing the style quiz. Your first styling session with a LUMI stylist typically takes place within 24–48 hours. The longer you use LUMI, the more accurate and personalized your recommendations become — the app learns your preferences, feedback, and evolving taste over time.
What makes LUMI different from other styling apps?
Most styling apps focus on selling you clothes. LUMI focuses on understanding you first — your body type, lifestyle, color palette, and personal aesthetic — before making any recommendations. You work with a real stylist supported by AI, not just an algorithm. The result is a styling experience that feels personal, educational, and genuinely useful for building a wardrobe you'll actually wear.
