How to request a refund from LUMI?

Submit your refund request by contacting our customer support team at customer.care@lumi-app.co.

In your message, include your refund request, your subscription type, the date of purchase, and the reason for requesting a refund. Please provide any relevant evidence that supports your case.

Important Notes:

A refund can be requested only by users who meet the conditions of our money-back guarantee.

Keep records of all communication with LUMI, including emails, screenshots, and any other related documentation. Refunds may take time to process after approval.

 

If you experience difficulties or are not satisfied with the result, you can contact our support team again for further assistance.