How do I contact LUMI customer support?

If you need advice or assistance, our team is here to help. Follow the steps below to reach us.
 

Through the App:
 

1. Tap the Me icon in the bottom-right corner, then tap the Settings icon in the top-right corner.
    
2. On the Settings page, select Support.
    
3. In the Choose a topic dropdown, pick the option that best matches your request.
    
4. Describe your situation in the Message field and tap Send.

Through the Website:
 

1. Click the Profile icon in the bottom-left corner and select Support.
    
2. Your default Mail app will open automatically.
    
3. Write your message and send it to the pre-filled support email address.

Our Customer Care Team is always here to help — we’ve got your back with any question!