Shipping, Delivery and Returns
This section covers everything related to ordering, shipping, delivery times, and returning items. Here you can find information on how to place an order, track your delivery, understand possible delays, and what to do if something arrives damaged or doesn’t fit. You can also learn how returns work, whether return shipping costs apply, and where to find step-by-step return instructions.
Related articles
- How to place an order on LUMI?
- Can I change or cancel my order after placing it?
- Do I have to pay for delivery service?
- My order is delayed. What should I do?
- How can I track my order?
- What happens if an item in my order is out of stock?
- How can I return an item that doesn’t fit?
- How do I get return instructions?
- Do I need to pay for return shipping?
- What countries do you deliver?