My order is delayed. What should I do?
Delivery times can vary depending on when the store ships your order. The estimated delivery timeframe shown at checkout is provided as a reference and should not be considered a guarantee.
LUMI helps facilitate your order but does not handle shipping directly. This means we are not responsible for shipping delays.
If your delivery is taking longer than expected, please contact the store or your shipping provider for updated information.
Related articles
- How to place an order on LUMI?
- Can I change or cancel my order after placing it?
- Do I have to pay for delivery service?
- How can I track my order?
- What happens if an item in my order is out of stock?
- How can I return an item that doesn’t fit?
- How do I get return instructions?
- Do I need to pay for return shipping?
- What countries do you deliver?