How to request a refund from LUMI?

How to Request a Refund from LUMI

If you would like to request a refund for your LUMI subscription, you can do so by contacting our customer support team directly via email.

📩 Email: customer.care@lumi-app.co

Step-by-Step Refund Request Process

To ensure your request is reviewed quickly and efficiently, please include the following details in your message:

• A clear statement that you are requesting a refund
• Your subscription type (e.g., trial, monthly, annual plan)
• The date of purchase or charge
• The reason for your refund request
• Any supporting evidence, such as screenshots, billing confirmations, or technical issues

Providing complete and accurate information helps speed up the review process and reduces the need for follow-up questions.

Eligibility and Important Conditions

Please note that refunds are not issued automatically and are only granted to users who meet the conditions outlined in LUMI’s Money-Back Guarantee Policy.

Your request will be evaluated based on factors such as:

• Whether the request was submitted within the eligible timeframe
• Whether the service provided did not meet expected standards
• Whether sufficient evidence has been provided to support the claim

Submitting a request does not guarantee approval, but all cases are reviewed individually.

Processing Time and Communication

After your refund request is submitted:

• Our support team will review your case and may contact you if additional details are required
• Refund processing times may vary depending on your payment method and provider
• Once approved, refunds may take several business days to appear in your account

Best Practices to Support Your Request

To improve your chances of a smooth and successful refund process:

• Keep records of all communication with LUMI (emails, confirmations, etc.)
• Save screenshots or documents related to your subscription and issue
• Respond promptly if our support team requests additional information

Need Further Assistance?

If you experience any issues during the process or are not satisfied with the outcome, you are encouraged to contact our support team again. We are committed to helping resolve your issue and ensuring you have a clear understanding of the decision.