How do I get return instructions?
You can request a return directly through the LUMI platform. After your request is submitted, our Delivery Team will contact you with step-by-step instructions on how to complete the return process.
All return guidance will be provided after your request is reviewed, and may vary depending on the retailer’s policy.
Related articles
- Do I need to pay for return shipping?
- Do I have to pay for delivery service?
- How to place an order on LUMI?
- Can I change or cancel my order after placing it?
- My order is delayed. What should I do?
- How can I track my order?
- What happens if an item in my order is out of stock?
- What countries do you deliver?
- How can I return an item that doesn’t fit?