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  • What countries do you deliver?
  • Membership Policy
    • If I cancel my membership, do I lose access right away?
    • How can I check my membership status?
    • How often will I be charged for my membership plan?
    • What is included in my LUMI membership?
    • How to cancel your LUMI membership?
    • How to cancel your LUMI subscription?
  • Shipping, Delivery and Returns
    • Do I need to pay for return shipping?
    • Do I have to pay for delivery service?
    • How to place an order on LUMI?
    • Can I change or cancel my order after placing it?
    • My order is delayed. What should I do?
    • How can I track my order?
    • What happens if an item in my order is out of stock?
    • What countries do you deliver?
    • How can I return an item that doesn’t fit?
    • How do I get return instructions?
  • Frequently Asked Questions
    • Puis-je utiliser LUMI sans iOS ?
    • Can I use LUMI without IOS?
    • How to Cancel Your Subscription & LUMI Refund Policy
    • How do I unsubscribe from emails?
    • I can’t login. What should I do?
    • How to log in to the LUMI App
    • How do I change my password?
    • How do I change my email address?
    • How do I contact LUMI customer support?
    • I forgot my password. What should I do?
    • My email is already registered. What does it mean?
    • How do I delete my account?
  • Payments & Billing Info
    • How to request a refund from LUMI?
    • How can I get a refund?
    • Why did LUMI charge me automatically?
    • How long should I wait for a LUMI refund?

What countries do you deliver?

We currently deliver to the USA and Canada. We're working hard to expand our shipping network and add more countries soon

Related articles

  • Do I need to pay for return shipping?
  • Do I have to pay for delivery service?
  • How to place an order on LUMI?
  • Can I change or cancel my order after placing it?
  • My order is delayed. What should I do?
  • How can I track my order?
  • What happens if an item in my order is out of stock?
  • How can I return an item that doesn’t fit?
  • How do I get return instructions?

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