How can I get a refund?

A refund can be requested only by users who meet the conditions of our money-back guarantee. If you believe you qualify, follow the steps below to submit your refund request for your LUMI subscription.
 

Step 1. Check eligibility
Review Lumi’s money-back policy and make sure you meet the requirements, such as submitting the request within the allowed timeframe and providing clear evidence and reasons that are not personal or financial.

Step 2. Submit your refund request
Contact our customer support team at customer.care@lumi-app.co.

In your message, include your refund request, your subscription type, the date of purchase, and the reason for requesting a refund. Provide any relevant evidence that supports your case.

Important Notes:

Keep copies of all communication with Lumi, including emails, screenshots, or any other related documentation. Refunds may take time to process after approval.


If you experience difficulties or are not satisfied with the result, you can contact our support team again for additional assistance.