How can I return an item that doesn’t fit?
You must request return assistance within 10 days of receiving your order. The item must be in its original condition, undamaged, and include all packaging.
As a shopping assistance service, we help you start the return process and provide instructions. Please note that return policies may vary by retailer, which can affect your eligibility for a refund or exchange. The final decision regarding returns and exchanges is made by the retailer.
To begin a return, go to the Profile tab and select Orders & Returns.
Related articles
- How to place an order on LUMI?
- Can I change or cancel my order after placing it?
- Do I have to pay for delivery service?
- My order is delayed. What should I do?
- How can I track my order?
- What happens if an item in my order is out of stock?
- How do I get return instructions?
- Do I need to pay for return shipping?
- What countries do you deliver?