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  • How to place an order on LUMI?
  • Why did LUMI charge me automatically?
    • What is included in my LUMI membership?
      • What happens if an item in my order is out of stock?
        • What countries do you deliver?
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              • My order is delayed. What should I do?
                • My email is already registered. What does it mean?
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                    • If I cancel my membership, do I lose access right away?
                      • I forgot my password. What should I do?
                        • How to request a refund from LUMI?
                          • How to place an order on LUMI?
                            • How to log in to the LUMI App
                              • How to cancel your LUMI subscription?
                                • How to cancel your LUMI membership?
                                  • How often will I be charged for my membership plan?
                                    • How long should I wait for a LUMI refund?
                                      • How do I unsubscribe from emails?
                                        • How do I get return instructions?
                                          • How do I delete my account?
                                            • How do I contact LUMI customer support?
                                              • How do I change my password?
                                                • How do I change my email address?
                                                  • How can I track my order?

                                                    How to place an order on LUMI?


                                                    To order clothes through the LUMI app, follow these steps:

                                                    1. Browse outfits or individual items on the Home or Explore tab and select what you would like to purchase.
                                                       
                                                    2. Add your chosen items to the Shopping Bag.
                                                       
                                                    3. Open your Shopping Bag by tapping the icon in the top-right corner of your screen.
                                                       
                                                    4. Review the Shopping Policy and tap Checkout to complete your payment.
                                                       
                                                    5. You may also use Apple Pay to pay directly from your phone.
                                                       

                                                    After your order is processed, you will receive a confirmation email to the address linked to your account.


                                                     

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