Help Center
Frequently Asked Questions
How to Cancel Your Subscription & LUMI Refund Policy

How to Cancel Your Subscription & LUMI Refund Policy

Need to stop your LUMI membership or get your money back? No stress – we’ll walk you through it. Everything in one place, so you can make the choice that feels right for you.

What does cancelling actually mean?
Cancellation vs. refund — two different things
How to cancel if you signed up on our website
How to cancel if you signed up through the App Store
When you can get a refund
How to ask for a refund (website purchase)
How to ask for a refund (App Store purchase)
How long refunds take
When a refund might not work out
About bank disputes and chargebacks
FAQs

What Does Subscription Cancellation Actually Mean?

Subscription cancellation simply turns off the auto-renewal on your LUMI membership. No more charges after that. You still get to use the LUMI styling app until your current billing period runs out – then your access ends.
One thing to keep in mind: to avoid the next payment, you should cancel your LUMI subscription/membership at least 24 hours before the billing renewal date.
All the details about when you’ll be charged (and how much) show up on the purchase page before you sign up to the LUMI clothing app, so there are no surprises later. By choosing a plan, you agree to those terms.

Cancellation vs. Refund – Two Different Things

A lot of people mix these up, so here’s the quick explanation before you reach out:
Cancellation stops future recurring payments. You still get to use the LUMI clothing app until your billing period ends. A refund is not issued as a result.

Refund is a separate request to return money already paid for your LUMI membership. We look at each refund request individually based on our Money-Back Guarantee Policy.

Cancelling does not automatically trigger a refund. If you want both, submit a refund request and we’ll handle the cancellation as part of the same process.

Submitting a refund request does cancel the subscription. Future charges stop while we review your case.

Ready to cancel or request a refund? Scroll down to the section that matches where you subscribed.

How to Cancel If You Signed Up on the LUMI Website

If you subscribed straight from lumi-app.co, you can cancel your LUMI membership in just a few taps.

Through the app

Open the LUMI styling app.
Tap the Me icon in the bottom-right corner.
Tap the Settings icon in the top-right corner.
Hit Manage Membership.
Choose Turn off auto-renewal → Cancel Subscription.

Through the web

Log in at lumi-app.co.
Click your Profile icon to open Profile Settings page.
Go to Account Management → Manage Subscription → Unsubscribe.

That’s it. Confirm your choice and you’re done. A confirmation email will pop into your inbox, and you’ll keep full access to the LUMI personal styling app until your current period ends.

If something doesn’t work as expected, write to customer.care@lumi-app.co and our Customer Support Team will walk you through it.

How to Cancel If You Signed Up Through the App Store

If you subscribed to the LUMI styling app through the Apple App Store (which means it’s an in-app purchase), you’ll need to cancel through your Apple ID because we don’t have access to subscriptions on Apple’s side.

On iPhone or iPad

Open the Settings app.
Tap your name at the top, then tap Subscriptions.
Find LUMI in the list.
Tap Cancel Subscription and confirm.

Cancel at least 24 hours before your next renewal (or before your free trial ends), so you don’t get charged again.

Important: Just deleting the LUMI fashion styling app from your device won’t cancel your subscription or membership. The subscription keeps running until you cancel it properly through the steps above.

LUMI Refund Eligibility: When a Refund Applies

Our Money-Back Guarantee covers every LUMI purchase – whether you subscribed on the website or through the App Store. There are two ways to qualify:

The 48-Hour Guarantee

Just subscribed and had second thoughts? You have 48 hours from your purchase to ask for a full refund on any initial subscription purchase. No explanations needed – just reach out and we’ll take care of it.

The 14-Day Non-Usage Refund

If you signed up but never really got started, which means you haven’t touched your style plan or done anything past the onboarding — you’ve got 14 days from your purchase date to ask for a full refund.

We know life happens. Sometimes you sign up with the best intentions and then… things come up. If LUMI hasn’t had a real chance to show you what it can do, we’d rather give your money back than have you feel stuck.

How to Request a Refund for a Purchase Made via the LUMI Website

If you bought your membership on lumi-app.co, here’s the easiest way to ask for a LUMI refund.

Just send us an email

Email us at customer.care@lumi-app.co (or use the Contact Form).
Pop this in the subject line: Refund request – [your registered email].
In the message, let us know:

The email you used to sign up.
When you purchased your subscription.
Which plan you’re on (trial, monthly, annual).
Which option applies – 48-hour window or 14-day non-usage.
Anything else that’ll help us find your account faster.

No forms to fill out. No hoops to jump through. A quick email is all it takes. Our Customer Support Team will read your message and get back to you with next steps.

Pro tip: Not sure where you subscribed – website or App Store? Check your inbox for the purchase confirmation email. It’ll tell you.

How to Request a Refund for a Purchase Made via the App Store

Good news: LUMI’s 48-hour guarantee and 14-day non-usage refund still apply if you subscribed through the App Store.

Whatever channel you used to subscribe, refund requests are handled by our Customer Support Team. The easiest and fastest way? Just email us.

Here’s what to do

Email us at customer.care@lumi-app.co (or use the Contact Form).
Use the subject line: Refund request - [your registered email].
Mention in the message that you subscribed through the App Store and let us know which option applies — the 48-hour window or the 14-day non-usage refund.

Our team will review your request and guide you through any next steps.

Important: Cancelling your App Store subscription through Apple doesn’t automatically ask for a refund. They’re two separate things. If you want both, reach out to LUMI support directly and we’ll help from there.

How Long Refunds Take

Once you send LUMI your refund request, here’s what happens next:

We get your email. Your message lands in our support queue. We might reach out if we need a bit more info to find your account.
We review your request. Every case gets a real look – based on the eligibility rules and what you’ve told us. We try to get back to you as quickly as we can.
We let you know. You’ll get an email from us saying either “you’re all set” or explaining why we couldn’t approve it.
The money comes back. If your refund is approved, it goes back to the payment method you used. Depending on your bank, card, and currency, that can take up to 15 business days to show up.

When a Refund May Not Be Approved

At LUMI, we try to say yes whenever we can. But sometimes a refund isn’t possible, and we want to be upfront about that. Here’s when it might happen:

You’re outside the eligibility windows. If you’re past the 48-hour mark and you’ve been actively using the LUMI clothing app beyond onboarding, the standard refund rules don’t cover it.
It’s an Apple thing. Even when our refund rules apply, Apple has their own process for App Store purchases, and they make the final decision.
There’s an active dispute with your bank. If you’ve already opened a chargeback or dispute, we can’t process a refund while the case is under review.
EU prior-consent rule. If you’re in the EU and gave prior consent for us to start delivering the service during the withdrawal period, you may only be eligible for a partial refund instead of a full one.

If we can’t approve your request, we’ll explain why. And you can always follow up with us – the LUMI Customer Support Team is there for exactly that.

About Bank Disputes and Chargebacks

Got a question about a charge or your subscription? Please talk to us first – at customer.care@lumi-app.co – before opening a dispute with your bank.

Honestly, we can usually help you way faster than a bank dispute would. Most of the time it’s a quick fix.

Important: If you open a chargeback with your bank before reaching out to us, your LUMI account may be closed immediately. If the chargeback later gets decided in our favor, you’re welcome to contact our Customer Support Team to talk about getting your account back.

Also — if you’ve already asked us for a refund, please don’t file a separate chargeback for the same payment unless we’ve actually said no. If both refunds come through, we may work with your payment provider to reverse one.

The easiest and fastest route? Always reach out to LUMI first.

FAQs

Does the LUMI styling app have a money-back guarantee?

Yes! We offer a 48-hour full refund guarantee and a 14-day money-back option for members who haven’t used the app yet. Both work for website and App Store purchases. Either way, just email LUMI directly at customer.care@lumi-app.co. You can find our full Money-Back Policy here.

I cancelled my LUMI subscription. Do I get a refund automatically?

Nope. Subscription cancellation just stops future charges. If you’d like a refund too, send us a separate request at customer.care@lumi-app.co and make sure you’re within one of the eligibility windows above.

Can I get a refund if I’ve already been using the LUMI styling app?

The 14-day non-usage refund is just for people who haven’t gotten past onboarding yet – no outfit exploration, no style plan activity. If you’ve been using LUMI as your personal styling app already, that window doesn’t apply. But the 48-hour guarantee might still work if you’re within that time.

I deleted the LUMI clothes styling app. Does that cancel my subscription?

No. Deleting the LUMI styling app just removes it from your device, but your subscription keeps going. To actually stop the charges, you’ll need to cancel through the channel you signed up with (the LUMI website or App Store).

I cancelled, but I’m still seeing charges. What’s going on?

That’s frustrating, we know. Sometimes there are multiple active subscriptions – maybe from different email addresses, or from both the website and the App Store. Shoot us an email at customer.care@lumi-app.co and we’ll help you figure out what’s happening.

I don’t see LUMI in my Apple subscriptions, but I’m getting charged. Why?

Most likely, you subscribed through the LUMI website rather than the App Store. Website subscriptions don’t show up in Apple’s settings – they’re processed separately. Head to the website cancellation steps above, or just email us and we’ll find it for you.

Still Have Questions?

Our Customer Support Team is made up of real people – and they’re genuinely happy to help. If anything here feels confusing, just reach out any time.

Email: customer.care@lumi-app.co
Phone: +1-844-701-1660
Full policy: lumi-app.co/money-back-policy

Style is personal – and so is how we handle every request. Your satisfaction is our top priority, and we'll go above and beyond to ensure you have an exceptional experience with LUMI styling app.